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Frequently Asked Questions

Returns & Exchanges

What is your return policy?

Due to California regulations, all sales are final. Kushella allows exchanges for malfunctioning items, such as batteries and faulty cartridges.

Deliveries

How does delivery Work?

DELIVERIES ARE CURRENTLY UNAVAILABLE

We provide same day delivery to the entire valley, except hotels, casinos businesses, on orders placed from 10am to 10pm

Do you have a delivery minimum?

Yes, we require an order to meet a minimum, after discounts but before tax, in order to prepare, process, and deliver. Our minimum is always disclosed on our website when you are at the delivery menu.

Can my order be delivered to hotel, resort, or casino?

Due to state regulations, it is illegal to deliver to any hotel or casino. Recreational marijuana delivery, however, is available throughout the Coachella Valley to any residential address.

Can anyone else accept my delivery?

No. We can only deliver to the person who placed the order.

Can anyone order for delivery?

Anyone 21 years of age and older with a valid government issued ID can order for delivery.

I need assistance for my delivery. Who can I get in touch with?

Our staff is available 24/7 with any questions or concerns about your order.

Recreational Use

What forms of payment are accepted at Kushella?

Kushella accepts cash and Debit card only!

What do I need to bring with me to purchase Recreational Marijuana?

Yes! You must bring a valid government issued ID to enter Kushella and purchase.

Where can I consume Recreational Marijuana in Coachella Valley?

Consumers are allowed to consume only on private property. Riverside County ordinances prohibits consumption of marijuana products in public.

How much can I purchase per visit?

An individual is allowed to purchase up to 1 ounce of marijuana flower or up to 3,500 milligrams of THC, in concentrate or edible form.

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What if it is my first time consuming edibles; how much should I consume?

Everyone has different limits to how much they can handle, make sure to start with a small amount, or about 10 milligrams of THC in edible form. Remember, you can always take more, you can never take less! Our knowledgeable budtenders will be able to assist you in further understanding marijuana consumption.

Curbside/In-Store Pick Up

How to do curbside pickup?

Once your order has been fulfilled, you will receive a text with a link, informing you that your order is ready for pick up. Upon arrival, please stay in your vehicle and click the link in the text to fill out your vehicle information so our staff can locate you.

What are your curbside pick up hours?

Curbside pickup is available 9am - 8pm.

Can others be in the car with me when picking up?

Yes, you may have others in the vehicle so long as they are 21 years of age and older. If you have a minor under the age of 21 in your vehicle, we will be unable to complete your order and you will be asked to leave the premises.

How does in-store pickup work

Once your order has been fulfilled, you will receive a text informing you that your order is ready for pick up. When arriving, please inform our front desk staff at check-in that you are picking up your order so that you can skip the line!

Medical Use

Can I purchase Medical Marijuana?

Yes, but only if patients and designated primary caregivers hold valid medical registry ID card.

How do I purchase medical marijuana if I hold an out-of-state medical card?

If you are a non-resident, you may purchase medical marijuana in Nevada as long as you:

*Provide a valid, non-expired medical ID card, functional equivalent, or letter of approval, issued by a state or jurisdiction other than Nevada.

*Provide a valid out-of-state government-issued ID card. Complete a non-resident medical marijuana declaration.

How does in store pick up work?

Once your order has been fulfilled, you will receive a text informing you that your order is ready for pick up. When arriving, please inform our front desk staff at check-in that you are picking up your order so that you can skip the line!

Identification

What forms of ID do I need?

To buy recreational marijuana, you need a valid Government ID.

If you are traveling from outside of the U.S, you must provide a valid passport.